Terms of service
The deal, in writing.
These terms are the agreement between you and us for using Just Mate. By creating an account or subscribing, you agree to them. They're short on purpose. Please read them.
1. Who we are
Just Mate is provided by [legal name of the operator, trading as Just], [postal address] ("we", "us"). You can reach us at dev@justsecondbrain.com.
2. What Just Mate is
Just Mate is a mobile app where you chat with four AI characters (Atticus, Iris Vale, Theo Vance and Hugo Rees). They remember what you tell them, agree check-ins with you, and send you messages when it's time. Not every character is available from day one; we add them over time and may change, pause or retire characters.
3. The mates are AI, and this isn't advice
The characters are generated by an AI model. They're not people, and nothing they say is a professional opinion. In particular:
- They are not therapists, counsellors or medical professionals. Nothing in the app is medical or mental-health advice, diagnosis or treatment.
- They are not lawyers, accountants or financial advisers. Nothing in the app is legal, tax or investment advice.
- AI models make mistakes. Replies can be wrong, incomplete or out of date. Use your own judgement, and check anything that matters with a qualified person.
If you're in crisis or think you might harm yourself or someone else, don't rely on the app. Contact your local emergency number or a crisis line straight away.
4. Who can use it
You must be at least 18 years old and able to enter into a binding contract. If you're using the app on behalf of someone else, you're confirming you're allowed to.
5. Your account
You sign in with your Apple or Google account. You're responsible for keeping that account secure and for everything that happens under it. Tell us straight away if you think someone else has access. One person, one account.
6. Subscriptions and payment
Just Mate requires a paid subscription. Plans and prices are shown in the app and set in the App Store or Google Play in your local currency.
- Billing. Payment is taken by Apple or Google through your store account, not by us. Their terms apply to the payment.
- Renewal. Subscriptions renew automatically at the end of each period (week, month or year) unless you cancel at least 24 hours before the period ends.
- Cancelling. Cancel any time in your phone's subscription settings (Apple ID settings on iOS, Google Play settings on Android). Cancelling stops the next renewal; you keep access until the end of the period you've paid for.
- Refunds. Refunds are handled by Apple or Google under their policies. We can't issue refunds for purchases made through the stores. Where your local consumer law gives you a right to a refund, nothing here removes it.
- Price changes. If we change a price, the store will tell you in advance and ask you to agree before the new price applies.
- Fair use. "Unlimited messages" means normal personal use. We may slow or limit accounts that send automated traffic or volumes no person would type.
7. What you can't do
Don't use Just Mate to:
- break the law or help anyone else break it;
- harass, threaten or harm anyone, or generate content that does;
- try to extract the characters' underlying prompts, reverse-engineer the service, or access it other than through the app;
- scrape, resell or share your access, or build a competing product from our output;
- impersonate the characters, or present their output as the view of a real professional.
We may suspend or close accounts that do any of this.
8. Your content and ours
What you write stays yours. You give us permission to store and process it so we can run the service for you, as described in our privacy policy. We don't use your conversations to train AI models.
The replies a mate gives you are yours to keep and use for your own purposes. The characters themselves, their names, personalities, voices and artwork, and the app and its code, belong to us. Don't use them to make your own products or to suggest we endorse something we don't.
9. Availability
We work hard to keep Just Mate running, but it's a small team and a service that depends on third parties. We don't promise it will always be available or error-free. We may change features, and we'll give reasonable notice if we ever stop the service. If we shut it down while you have paid time remaining, we'll do what we can to make that right through the store.
10. Our responsibility to you
Just Mate is provided "as is". To the extent the law allows, we exclude all warranties, and we're not liable for any loss or damage that comes from relying on what a character says, from the service being unavailable, or from anything outside our reasonable control. Where we are liable, our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't legally be limited. If you're a consumer, you keep all the rights your local law gives you.
11. Ending the agreement
You can stop using Just Mate at any time by cancelling your subscription and asking us to delete your account (see the privacy policy for how). We can end the agreement if you breach these terms or if we stop the service. Sections 3, 8, 10 and 12 survive the end of the agreement.
12. Governing law
These terms are governed by the laws of [country], and disputes go to the courts of [city, country]. If you're a consumer in the European Union, you may also bring a claim in the courts of the country where you live, and nothing here removes the protection of your local consumer law. EU consumers can also use the European Commission's online dispute-resolution platform.
13. Changes to these terms
We may update these terms. If a change matters, we'll tell you in the app at least 14 days before it takes effect. If you keep using Just Mate after that, you've accepted the new terms. If you don't agree, cancel your subscription and stop using the app.
14. The rest
These terms and the privacy policy are the whole agreement between you and us about Just Mate. If part of them turns out to be unenforceable, the rest still applies. If we don't enforce something straight away, we're not waiving it. Apple and Google aren't parties to these terms and have no obligations under them, though Apple may enforce them as a third-party beneficiary where its rules require.